Shipping policy
Order Preparation
All orders have a preparation time of 2 to 4 business days before leaving our warehouse. You will receive a confirmation email once the order has been shipped.
During sales periods or high demand, preparation may be slightly delayed.
Delivery Times
Once the order has been shipped, the estimated delivery times are:
• European Union and the rest of Europe:
◦ Standard shipping: 3 to 7 business days.
◦ Express shipping: 1 to 2 business days.
• Rest of the world: up to 15 business days.
The express shipping time refers only to the transit time from when the carrier picks up the package. The order still maintains the usual preparation time of 2 to 4 business days.
Pre-order Items
The estimated preparation and shipping date is indicated in the size selection of each product.
When an order includes both available items and pre-order items, it will be shipped once all products are available.
Available Destinations
We ship to Spain, the European Union, and numerous international destinations.
You can check if we ship to your country by entering your address during the checkout process. Before completing the order, the available shipping options, their cost, and the estimated delivery time will be displayed.
Currently, we DO NOT ship to the Canary Islands, Ceuta, Melilla, Madeira, or the Azores.
Deliveries with Correos Express (Spain and Portugal)
Correos Express will make a single delivery attempt at the indicated address.
If delivery cannot be made, the carrier will try to contact you via the provided phone number. If there is no response, the package may be left at a nearby pickup point. You will receive an SMS with the PIN needed to collect it.
Customs, Carriers, and Additional Charges
International shipments are made via UPS, FedEx, or DHL, depending on the destination country; the carrier will be assigned automatically based on the destination.
Taxes, duties, customs fees, or other charges applied in the destination country are the customer's responsibility.
We recommend checking the import and delivery conditions of the corresponding country in advance.
Delays and Issues
The indicated times are estimates. Polín et moi is not responsible for delays caused by unforeseen, extraordinary, or external circumstances beyond the company’s control, such as customs processing times.
If your order has not been shipped within the indicated preparation time, please contact our Customer Service team so we can check its status.
